User Guide

Part 2 After-sales service type

SUBLUE provides the following after-sales services: return, replacement and maintenance. For more information, please contact SUBLUE or authorized agent. You need to fill in the application form and send it together with the product to SUBLUE.
 

The following conditions can be applied for return

√ Within 7 natural days after receipt, ensure that there are no manufacturing defects, and the packaging, accessories, gifts, instructions have no man-made damage, no activation, no impact on secondary sales.
√ Within 7 natural days after receipt, there is a performance fault which is non-human factors.
 

In the following cases, we have the right to reject the customer's return request

× Request for return beyond 7 natural days from the date of receipt.
× Incomplete return of products, incomplete packaging, accessories, gifts, instructions or damage caused by human factors.
× Unable to provide legal purchase receipt, or forge and alter the receipt.
× Collisions and scratches caused by non-product quality, as well as issue caused by unauthorized refitting, foreign objects (water, oil, sand, etc.), incorrect installation and operation.
× Tear and alter label,serial number, waterproof mark, anti-counterfeit mark, etc.
× Products damaged by unavoidable factors such as fire, flood, lightning, traffic accidents and other irresistible forces.
× After contacting SUBLUE to confirm the return, but not send out the corresponding items within 7 natural days.
× Other cases described in the policy.
 

The following conditions can be applied for an exchange

√ Within 15 natural days after receipt, the product has been damaged in the transportation and can provide the damage certificate provided by the Logistics carrier.
√ Within 15 natural days after receipt, the product is seriously inconsistent with the original product description in one or more important aspects.
√ Within 15 natural days after receipt, there is a performance fault not caused by human factor.
 

In the following cases, we have the right to reject the customer's exchange request

× Request for an exchange after 15 natural days from the date of receipt.
× Unable to provide legal purchase receipt, or forge and alter the receipt.
× Incomplete exchange of products or damage caused by human factors.
× There is no quality issue after inspected by SUBLUE technical support department.
×Collisions and scratches caused by non-product quality, as well as issue caused by unauthorized refitting, foreign objects (water, oil, sand, etc.), incorrect installation and operation.
× Tear and alter label,serial number, waterproof mark, anti-counterfeit mark, etc.
× Products damaged by unavoidable factors such as fire, flood, lightning, traffic accidents and other irresistible forces;
× After contacting SUBLUE to confirm the exchange, but not send out the corresponding items within 7 natural days.
× The product has been damaged in the transportation but cannot provide the damage certificate provided by the Logistics carrier.
× Other cases described in the policy.
 

Application for warranty service

You can apply for warranty service if there is a performance fault during the valid warranty period.
 

For the following conditions, you can enjoy the free warranty service

√ Under normal use within the warranty period, there is a performance fault not caused by human factors.
√ There is a performance fault not caused by unauthorized disassembly, modification or installation guided by non-official instructions and other non-human factors.
√ Provide the valid purchasing receipt.
 

For the following conditions, you can not enjoy the free warranty service

× Man-made collision and burnout caused rather than product quality issue.
× Damage caused by unauthorized refitting, disassemble, shell opening and other behaviors guided by unofficial instructions.
× Damage caused by incorrect assemble, use and operation not guided by the official instruction.
× Damage caused by unauthorized maintenance not guided by the official instruction.
× Damage caused by circuit change guided by unofficial instruction or improper use of battery and charger.
× Damage caused by improper use not following the instructions.
× Damage caused by use in harsh condition.
× Damage caused by mandatory use in case of aging or damage of components.
× Damage caused by reliability and compatibility issue when using the third party components without SUBLUE authorization.
× Damage caused by insufficient discharge due to low power or using battery with quality problem.
× The serial number or identified label are modified or removed.
×Confirm the maintenance service after contacting SUBLUE, but not send out the products within 7 natural days.

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