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1.What are the storage conditions for the battery?
Battery storage temperature: 0℃-40℃, storage humidity:60±25%RH, maintain the power about 30-50%, stored separately in a cool, dry and ventilated place. Please charge the battery once every three months. Do not charge the battery below 0℃.
2.What is the warranty certificate?
Warranty certificate is an important document for you to obtain service, so please keep it well. Every time you apply for after-sales service, please take it with you. Warranty card with purchase invoice together are the warranty certificate of the product.
*Note: Our product has lifelong maintenance service. According to the SUBLUE policy, if you are unable to provide valid and completed certificates, SUBLUE will take the factory date of the product as the starting time of warranty.
Please visit SUBLUE official website for the latest warranty policy.
1、 Please contact SUBLUE or your distributor when encountering problems as soon as possible in case of warranty expiration.
2、 Device problems arising from self-dissemination, modification, the use of unofficial parts or adding other functions are not covered by this warranty.
3、The user may enjoy after-sales service in the country or region where he/she purchased the product.
4、7-day return & exchange service only applies to the flagship store of SUBLUE.
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When your have problems in use, please try to solve it in the following ways:
① Consult the product user manual.
② Log in SUBLUE official website of after-sales service center: http://service.sublue.com to find solution.
③ Search "support-SUBLUE" by WeChat, then add the after-sales service staff, which is real-time and fast.
④ Contact your local dealer or call SUBLUE technical support hotline: 400-806-2688 for technical support.
⑤ Send email to email@example.com, then our technical engineer will answer your questions.
If the warranty is expired, the maintenance fee will be charged.
* Maintenance fee may include repair fee and cost of parts and components.
1、When sending product to SUBLUE, you have to bear the express cost first.
2、If the product is returned from abroad without consent of SUBLUE, the customer shall bear the customs duties, customs clearance and other costs.
3、You need to send back the defective product. After receiving, SUBLUE authorized agent or SUBLUE after-sales center will inspect to confirm the responsibility of the issue. If it is a quality defect of the product itself, SUBLUE is responsible for the inspection, material and labor fee..If the inspected product does not meet the free maintenance requirements, you can choose to pay for maintenance or send back.
4、Do not send back batteries with damaged cells, bulges, leakage, etc. If it has been sent back, SUBLUE will scrap without return.
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